1-Year Limited Warranty Residential

WAVE Cold Plunge guarantees to the original consumer purchaser that the products and component parts are free of material and workmanship defects within the specified period below.

  • 1-Year Inflatable Tub - Your WAVE Cold Plunge is warranted against water loss due to defects in the inflatable tub, leading to water or air leakage, due to defects in workmanship or materials for one year from the original date of purchase.
  • 1-Year Equipment and Controls – Specifically the pumps, heater, and control system – are warranted against malfunctions due to defects in workmanship or materials for one year from the original date of purchase.
  • 1-Year Plumbing Components - plumbing components are warranted against leaks due to defects in workmanship or materials for one year from the original date of purchase.

The factory installed WAVE Cold Plunge Water Purification system is warranted against malfunction due to defects in workmanship or materials for one year from the original date of purchase.  All other factory installed components not mentioned specifically, including, but not limited to filter shield, filter lid, and mechanical components are warranted against malfunction due to defects in workmanship or materials for one year from the original date of purchase.

This Limited Warranty is void if WAVE Cold Plunge or its designated representative determines that the unit has been subjected to damage or failure due to installation of aftermarket parts that are not genuine WAVE Cold Plunge branded Parts & Accessories. This disclaimer includes, but is not limited to filters, ozone systems, repair parts and other accessories. Genuine WAVE Cold Plunge brand Parts & Accessories are built to our highest standards of quality, durability and performance, and they are designed to work with your WAVE Cold Plunge to ensure optimal performance and function.

What we will do

At its own discretion, WAVE Cold Plunge shall provide free repair or replacement of any defective product or component that has been installed, used, and serviced normally, within the specified warranty period. In the event that repair or replacement is not feasible, WAVE Cold Plunge may choose to reimburse the purchase price in exchange for the return of the product. Please note that replacement parts may not be identical to the original ones, and their availability is subject to change. These remedies are the only options available to you.

What You Must Do

To make a warranty claim for a product, you need to contact the retailer or distributor from whom you purchased it, accompanied by the original sales receipt as proof of purchase and a written description of the defect. If you purchased the product directly from the WAVE Cold Plunge website, you can reach out to us via mail or online. Please ensure to include your order number and purchase date while contacting us.

www.wavecoldplunge.com/contact

To obtain service in the event of a defect covered by this Limited Warranty, reach out as soon as possible and use all reasonable means to protect the WAVE Cold Plunge from further damage. Upon proof of purchase, a designated service representative will correct the defect subject to the terms and conditions contained in this Limited Warranty. There will be no charge for parts or labor to repair the defect, although providing access to affect the repair is your responsibility as the owner/buyer.

The Manufacturer or distributor reserves the right, at its sole option, to either repair or replace any covered part, and in the event it chooses to provide a replacement WAVE Cold Plunge tub or chiller, it will be of equal value to the original WAVE Cold Plunge. In such an event, shipping costs from the factory for the replacement WAVE Cold Plunge will be your responsibility as the owner. The replacement WAVE Cold Plunge will carry the balance of the original WAVE Cold Plunge’s warranty. 

Warranty Limitations

This Residential Limited Warranty is void if: Used in a commercial setting, the Manufacturer or its designated representative determines that the spa has been subjected to alteration, neglect, misuse or abuse, or freight damage caused by the common carrier; any repairs have been attempted by anyone other than a designated representative; or if the failure is caused by accident, acts of God or other causes beyond the control of the Manufacturer. Neglect, misuse and abuse include any installation, operation or maintenance of the WAVE Cold Plunge other than in accordance with the instructions contained in the owner’s manual provided with the WAVE Cold Plunge, including but not limited to the failure to maintain proper water chemistry and chemical balance and the use of abrasive or improper cleaners or non-genuine parts and accessories.

This Limited Warranty does not provide coverage for the insulating cover, any item attached to or installed on the Plunge after the date of manufacture, or for gaining access to any component for repair or replacement. WAVE Cold Plunge’s used in commercial applications are excluded from any coverage whatsoever.

The WAVE Cold Plunge owner accepts liability for repair work performed by anyone other than the Manufacturer or a designated WAVE Cold Plunge representative. WAVE Cold Plunge is not responsible for work performed on any units outside of the United States.

Limitations On Implied Warranties

This Limited Warranty takes the place of all other warranties, express or implied, in fact or at law. All warranty service must be performed by the Manufacturer or its designated representative using authorized WAVE Cold Plunge parts. No agent, dealer, distributor, service company or other party is authorized to change, modify or extend the terms of this limited warranty in any manner whatsoever. The Manufacturer will not be responsible for any statements or representations made in any form that go beyond, are broader than, or are inconsistent with any authorized literature or specifications furnished by WAVE Cold Plunge.

Disclaimers

The MANUFACTURER AND ITS REPRESENTATIVES WILL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, and shall not be liable for any injury, loss, cost or other damage, whether incidental or consequential, arising out of any defect covered by this limited warranty, including without limitation, loss of use of the WAVE Cold Plunge and cost for removal of defective product even if the Manufacturer was advised of the possibility of damage, and water damage. The liability of the Manufacturer under this limited warranty, if any, shall not exceed the original amount paid for the defective product.

Coverage under this limited warranty shall commence as of the original date of purchase and the duration of such coverage shall not extend for any reason whatsoever beyond the stated time periods. These disclaimers shall be equally applicable to any service provided by the Manufacturer and its designated representatives.

Legal Rights

This Limited Warranty gives you specific legal rights. There are no warranties applicable to WAVE Cold Plunge products except as expressly stated herein or as implied by applicable state and federal laws. You may also have other rights that vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, disclaimer of certain warranties, or the exclusion or limitation of incidental or consequential damages so some of the above limitations.